Refund policy

We sell listing boosts, competitor scans and monthly competitor tracking. Here is how to request help with a charge.

Competitor scans

Additional scans are one-time purchases. If a paid scan fails, you can retry it from the report without another charge. If a scan cannot be completed or you were charged twice for the same scan, contact [email protected] with your order or payment date for a refund. This does not affect your statutory rights.

Competitor tracking

Cancel a tracking subscription from your account to stop future renewals. Tracking remains available through the paid period. For a duplicate charge or tracking that did not activate after payment, contact [email protected] with the competitor name and payment date so we can investigate and arrange any applicable refund. This does not affect your statutory rights.

Full refund

• The payment went through but the boost never started, for example because of an error on our side.
• You were charged twice for the same boost.

Partial refund

If the site was down or the boost was not shown for a meaningful part of the period because of a problem on our side, we refund the affected days.

No refund

• The boost ran as described but did not bring the results you hoped for. We cannot promise traffic or votes.
• The listing was removed during the boost because it broke the terms of service.

How to ask

Email [email protected] with the startup name and the date of the payment within 14 days of the charge. Approved refunds go back to the original payment method through Mollie, usually within 5 to 10 business days.